At PML Microbiologicals, our number one priority is to provide first-class customer care, reliable Microbiology products, and quality services that our Customers can depend upon. Our Customers' satisfaction is a direct reflection of our commitment as an organization.

What Our Customers Can Expect:

• Courtesy, professionalism and promptness
• Our emphasis on performing in a way that exceeds your expectations
• An effort to keep every commitment, communicating any changes rapidly
• We will address every issue that might arise, implementing corrective actions for the future

Our Customer Service Standards Are To:

• Put our Customers first always
• Keep pace with our Customers' needs and follow technological advances
• Maintain a commitment to provide products and services that help our Customers succeed
• Respond promptly, with courtesy and respect
• Establish clear and concise delivery standards and timelines
• Approach every inquiry with care, concern and dedication
• Continually evaluate internal processes to improve performance and enhance our team's skills

And most importantly

• Constantly strive for excellence in all that we do